SHIPPING & RETURNS

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Clear expectations make ordering easier

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When you order from Boot Keep, you should know what happens next, how long things typically take, what the return process looks like, and where to go if something is not right. This page explains how orders move from checkout to delivery and what to expect along the way.

Shipping at a glance

Order confirmation

After checkout, you’ll receive a confirmation email so you know your order was placed successfully.

Processing

Orders move through a short handling window before shipment. This includes preparation, packaging, and fulfillment.

Shipment updates

Once your order ships, you’ll receive tracking details so you can follow delivery progress.

 

Shipping at a glance

Order confirmation

After checkout, you’ll receive a confirmation email so you know your order was placed successfully.

 

Processing

Orders move through a short handling window before shipment. This includes preparation, packaging, and fulfillment.

Shipment updates

Once your order ships, you’ll receive tracking details so you can follow delivery progress.

 

Shipping at a glance

Order confirmation

After checkout, you’ll receive a confirmation email so you know your order was placed successfully.

Processing

Orders move through a short handling window before shipment. This includes preparation, packaging, and fulfillment.

Shipment updates

Once your order ships, you’ll receive tracking details so you can follow delivery progress.

Processing and delivery timing

After checkout, your order enters processing before it ships. Processing time covers the period between purchase and shipment. Delivery time begins once the order is in transit. These are separate stages, and understanding that difference helps set realistic expectations.

PROCESSING

1–3 business days

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Orders are typically prepared within this range before shipment.

DOMESTIC DELIVERY

3–7 business days

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Delivery timing after shipment typically falls within this window.

INTERNATIONAL DELIVERY

Varies by destination

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Timing depends on carrier performance, customs handling, and destination-specific conditions.

Delivery windows are estimates and may vary during peak periods or carrier delays.

Processing and delivery timing

After checkout, your order enters processing before it ships. Processing time covers the period between purchase and shipment. Delivery time begins once the order is in transit. These are separate stages, and understanding that difference helps set realistic expectations.

PROCESSING

1–3 business days

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Orders are typically prepared within this range before

shipment.

 

DOMESTIC DELIVERY

3–7 business days

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Delivery timing after shipment typically falls within this

window.

 

INTERNATIONAL DELIVERY

Varies by destination

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Timing depends on carrier performance, customs handling, and destination-specific conditions.

Delivery windows are estimates and may vary during peak periods or carrier delays.

Returns, made clear

Return expectations should be visible before purchase. Boot Keep keeps the process straightforward and easy to understand.

Return window

Returns accepted within 14 days of delivery.

Condition

Items must be unused and in returnable condition.

How to start

Contact Boot Keep to begin a return and receive next steps.

Contact us to start a return

Refund and policy clarity

Refund method

Approved refunds are issued to the original payment method.

 

Return shipping

Return shipping responsibility follows the live store policy at the time of purchase.

Refund timing

Refunds are processed after the returned item is received and reviewed.

Exchanges

If you need an exchange, contact Boot Keep first so the next step can be confirmed clearly.

Refund and policy clarity

Refund method

Approved refunds are issued to the original payment method.

Return shipping

Return shipping responsibility follows the live store policy at the time of purchase.

Refund timing

Refunds are processed after the returned item is received and reviewed.

Exchanges

If you need an exchange, contact Boot Keep first so the next step can be confirmed clearly.

If something isn’t right

If there is a delivery problem, a product issue, or something does not match your order, contact Boot Keep directly so it can be reviewed and resolved.

Delivery issue

If your order appears delayed or missing, reach out so the shipment status can be checked.

Product issue

If something arrives damaged or not as expected, send your order details and a clear description of the issue.

Order mismatch

If the item you received does not match your order, contact Boot Keep so it can be resolved quickly.

SUPPORT

hello@bootkeep.com
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RESPONSE

1–2 business days

Contact Boot Keep

Clear after you order. Clear before you buy.

Boot Keep keeps expectations straightforward from checkout to delivery to returns.

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